Shipping Policy

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Buying art is a little different from ordering everyday items online. Each piece is carefully wrapped, protected, and packed by hand to make sure it arrives safely and in perfect condition. I personally prepare every order in the studio, taking the same level of care I use while creating the work itself.

All orders are processed within 3 business days (excluding weekends and public holidays). You’ll receive an order confirmation email when your order is placed, and another notification with the tracking info once your artwork is on its way.​

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Shipping Within Australia

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Good news—shipping within Australia is FREE! 🎉​

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International Shipping

 

I’m happy to ship artworks internationally. Because shipping costs can vary depending on size, weight, and destination, please contact me before purchasing so I can provide an accurate shipping quote for your location.

For larger works, artworks may be carefully removed from their stretcher bars and shipped rolled in a protective tube to ensure they travel safely.

Please note that international orders may be subject to customs duties or taxes when they arrive in your country. These charges are set by your local customs authority and are the responsibility of the buyer.

 

​To get a shipping estimate for your location, please email hello@evacassiniart.com.

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Packaging & Care

 

All prints and originals are packed securely using protective materials and custom art boxes designed to keep them safe during transit. I take great care in preparing each package so it arrives in the same condition it left the studio.

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Damages & Issues

 

Every artwork is shipped in sturdy packaging designed to protect it in transit. But sometimes, despite our best efforts, things happen. If your artwork arrives damaged, I promise we’ll sort it out together.

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Your package is fully insured, so there’s no need to stress. If there’s any damage, please get in touch as soon as possible so we can work out the best solution—whether that’s a refund or a replacement.

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Here’s what I’ll need from you:

✔️ Photos of the external box
✔️ A clear picture of the shipping label
✔️ Photos showing any damage to the artwork or frame

 

The more detail, the better! Please send these images to hello@evacassiniart.com within 48 hours of receiving your package, and I’ll get onto it right away.