Refund Policy

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I pour a great deal of care, time, and intention into every artwork I create, so it means a lot to me when a piece finds a home where it is truly loved. 

Because artworks and prints are carefully prepared and packaged for safe transport, I do not offer returns or exchanges for change of mind. Art is delicate to ship and repeated handling can put the work at risk, so I’m unable to accept returns once an order has been sent. 

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I can not cover the costs for redelivery if there happens to be a return to sender, so please double check your address is correct when checking out.

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Damages & Issues

 

Every artwork is shipped in sturdy packaging designed to protect it in transit. But sometimes, despite our best efforts, things happen. If your artwork arrives damaged, I promise we’ll sort it out together.

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Your package is fully insured, so there’s no need to stress. If there’s any damage, please get in touch as soon as possible so we can work out the best solution—whether that’s a refund or a replacement.

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Here’s what I’ll need from you:

✔️ Photos of the external box
✔️ A clear picture of the shipping label
✔️ Photos showing any damage to the artwork or frame

 

The more detail, the better! Please send these images to hello@evacassiniart.com within 48 hours of receiving your package, and I’ll get onto it right away.

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xx Eva